PSCX Edge / Module
Knowledge Curation
The Edge's real-time understanding of a customer's actual environment dynamically associates knowledge with specific users, sites, devices, configurations, workflows, and problems.
What it does
Knowledge Isn't Static.
Knowledge Curation turns the information surrounding a communications environment into a continuously updated knowledge system. Edge ingests configuration data, runbooks, SOWs, architecture documents, vendor documentation, support tickets, troubleshooting history, change records, and institutional knowledge.
Knowledge Curation is tied to your environment, not to a product. When you change platforms, The Edge changes with you.
For example
“How is the Denver call flow configured?”
An engineer asking that question would receive an answer based upon all the data surrounding their current environment rather than a generic vendor knowledge article about how call flows work.