The Intelligent Operating Layer for Communications Platforms
PSCX Edge is the cohesive mesh woven throughout UC/CX systems, databases, devices, and workflows. The modules combine to deliver continuous understanding, management, and optimization of business communications.
- 7 modules, one normalized view
- Recommend, approve, remediate
- Verified after every change
Connected inputs
- UCaaSConnecting…
- Contact CenterConnecting…
- Databases, CRM & ERPConnecting…
- WorkflowsConnecting…
- DevicesConnecting…
Analyze & act
Set up our new employee.
Verified outputs
- Employee configured
- Licenses optimized
- Routing restored
- Device provisioned
- Compliance verified
Example outcomes
Resolution
Verified across connected systems
Flexible AI Deployment
Bring your AI. Edge handles the rest.
Use Claude, OpenAI, or PSCX-hosted models while Edge provides one governed operating layer across your communications ecosystem.
AI Models
Your AI
Anthropic
OpenAI
PSCX Hosted AI
AI hosting, managed by PSCX.
Edge Orchestration
Orchestration · Governance · Observability
Connected • Governed • Auditable
Business Outcomes
- Connected systems
- Governed workflows
- Verified outcomes
Why The Edge
Value Creation
- 1
Discover
See the environment
- 2
Understand
Connect the context
- 3
Recommend
Identify the next action
- 4
Approve
Human approval
- 5
Remediate
Apply the change
- 6
Verify
Verify the result
↳ Back to Discover. The loop continues.
Questions we answer
- Are we spending efficiently?
- Are users adopting the platform?
- Is the environment compliant?
- What are our operational risks?
- Are we getting the expected ROI?
Problems we solve
- Risk
- Waste
- Complexity
- Inconsistency
- Knowledge gaps
7 Modules
One platform. Every capability you need.
System Catalyst
Fully automated MACD (moves, adds, changes, deletions) for hosted voice environments.
Learn moreCommunications Insurance
BCDR solution to protect critical configurations and accelerate recovery when it matters most.
Learn moreConfiguration Compliance
Continuously compare actual UC/CX configuration(s) against defined standards, policies, security requirements, and best practices.
Learn moreDevice Lifecycle
Inventory, firmware, and replacement planning for communications endpoints; recommendations for fulfillment.
Learn moreLicense Intelligence
Real-time visibility and remediation recommendations to understand adoption analytics and address unused licenses, over-licensed users, underutilized capabilities, duplicate entitlements, and upcoming renewals.
Learn moreKnowledge Curation
Dynamically transform the enormous amount of technical data surrounding a communications environment into a single intelligent layer. Included with The Wolf or available as a standalone.
Learn more- Foundational module
The Wolf
AI interface that functions as an intelligent Tier 1/2 engineer with an intimate understanding of the entire communications environment; capable of diagnosing issues, identifying the likely root causes, recommending fixes, and – if approved – executing changes. The Wolf represents the future of bespoke problem solving and is the pinnacle of The Edge platform.
Learn more
Bundles
Which modules come with each bundle
| Module | Edge OperateRun the environment | Edge IntelligenceUnderstand and optimize it | Edge AutonomousLet it run itself |
|---|---|---|---|
| System Catalyst | |||
| Communications Insurance | |||
| Executive DashboardIncluded free — the window into the suite | |||
| License Intelligence | — | ||
| Configuration Compliance | — | ||
| Device Lifecycle | — | ||
| Knowledge Curation | — | — | |
| The Wolf | — | — |
Every bundle includes free migration between hosted voice platforms (one every 24 months). Pricing is quoted per environment. *Terms and conditions apply.